Evaluate how companies can play their parts in the betterment of the society
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
ARAVIND – 09901366442 – 09902787224
Principles and Practice of Management
Case Studies
Case (20 Marks)
Safety of aero planes has been a major
issue with airlines. The human life in itself is priceless and any accident
evens a minor one is a setback to the accountability and reputation of the
airline. Apart from this loss, accidents destroy assets worth in crores of
rupees including aircrafts, crew and pilots. The magnitude of an air accident
is large and thus all the airlines have to constantly maintain and improve upon
safety standards. One critical factor in these accidents is human error. The
fact about accidents is that majority of them occur at taking off or landing or
within ten minutes of any start or end of journey. These operations are done by
pilots and administered by the ground control authorities, thus the human
factor becomes important. Considering this, International Airways, a private
airline, has recently taken up the issues at major level. The top management
has decided to compare and study the best available monitoring systems and
adopt the one which is most suitable for their process. The top management
decided that one of the actions taken in this direction will be to provide the
best training to their pilots and crew. It decided to approach one of the best
and most advanced airlines. Eska which is a multinational leader in equipment
and quality to train their employees. The deal was finalized and a team of
twelve senior trainers and pilots came to International Airways. After initial
introductions, twenty pilots and twelve senior crew managers were to start
their training under these foreign trainers. The top management also took keen
interest in their system developed in house and training schedules. Generally
the people at International Airways have been very positive about this
training. The Group Chief training Anil has served many national and
international airlines and is considered an icon in the industry. He had
cultural differences in the company and its counterpart, Eska. He also felt
that the cultural difference is even more apparent in the area of development
and training. The trainers have a task oriented style and very upright about
it. During training, the trainers used the class room teaching and flight
simulators to achieve maximum benefits. The group of trainees for around
tendays was fully captivated by the teaching style and the techniques
displayed. The concept advocated strongly by the trainers were the ones they
never encouraged for in their company. The trainers on the other hand
emphasized that the ultimate aim to the pilot and the
crew is to avoid a crisis.
Answer the following question.
Q1. What is the case all about? Give
brief.
Q2. Compare the cultural aspects of the
International Airways with those of their trainers.
Case (20 Marks)
This case is about Ambedkar, who is
considered as one of the greatest leaders of modern India. Ambedkar played an
important role in the drafting of Indian constitution. He also strived hard for
the up liftment of backward sections in India. The reservation policy introduced
by him in the Indian constitution opened a number of opportunities for the
backward sections in the country. His life offers a number of lessons for
modern managers. Bhimrao Ramji Ambedkar (Ambedkar), considered one of the
greatest leaders of India, brought about many changes in the country. He fought
against the caste system and played a key role in the drafting of the Indian
constitution. Ambedkar was born on April 14, 1891, in Mhow (now called Dr Ambedkar
Nagar) in the state of Madhya Pradesh, India. He was the last son of an army
officer, Ramji Maloji Sakpal. Ambedkar’s family belonged to the Mahar caste,
which ranked low in the Hindu caste hierarchy.
Answer the following question.
Q1. Discuss how entrepreneurs can lead
their followers in reaching the collective goals of the organization.
Q2. Explain how leaders face the
impediments in their growth path and can motivate their followers.
Case (20 Marks)
The case discusses the disaster
management programs at the leading logistics company, DHL. Over the years DHL
had gained considerable expertise in disaster management and recovery, as it
was crucial to maintain business continuity. The company wanted
to leverage the experience it gained in
providing service to the customers during emergency for humanitarian causes.
DHL joined an initiative of World Economic Forum, Disaster Resource Network
(DRN). Several companies from different industries were a part of the DRN and
they set up Airport Emergency Team (AET) with the aim of relieving airports of
congestion and ensure smooth flow of relief material in disaster affected
areas. AET was actively involved in several efforts during Tsunami, South Asia
earthquake etc. In Dec, 2005, DHL entered into a partnership with United
Nations to establish three teams comprising of employees from DHL at strategically
important airports. These teams known as Disaster response Team (DRT) were
ready to be deployed in disaster affected areas.
Answer the following question.
Q1. Evaluate how companies can play
their parts in the betterment of the society?
Q2. Analyze DHL’S disaster management
programs.
Case (20 Marks)
ICICI OneSource (IOS), set up in
December 2001, became India's leading third party BPO company, offering services
to consumer industries in financial services, retail, telecom, media and
utilities. This case let highlights the initiatives taken by ICICI OneSource to
attain BS7999 certification and COPC certification, which are well known
ratings for security and service
standards. This also discusses the employee focus of the company by means of
its recruitment, training and promotion programs. ICICI OneSource (IOS) set up
in December 2001, became India's leading third party BPO companies, offering
services to consumer industries in financial services, retail, telecom, media
and utilities. Its global delivery standards resulted in multiple longstanding client
relationships with FTSE 100 and Fortune 500 companies and have made it a clear
leader among Indian BPO companies catering to the UK market. IOS with a
commitment to quality was the world's first company to achieve COPC (Customer
Operations Performance Center) 2000 CSP certification for back office
processing and the first Indian BPO company to attain BS 7799 certification.
The company had approximately 4000 employees in 2004, across five offshore
delivery centers in Bangalore and Mumbai, and in market teams in the US and UK.
Answer the following question.
Q1. Technology and process are core
aspects of an outsourcing company. Explain how ICICI One Source (IOS) has imbibed
quality in these aspects to achieve world class
service levels?
Q2. Quality in service is enhanced by
investments in people. How has IOS leveraged human resources to improve their service
capabilities qualitatively?
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
ARAVIND – 09901366442 – 09902787224
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