Johnson & Johnson embarked on a new HR transformation journey across the globe
Assignment Solutions, Case study Answer sheets Project Report and Thesis contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224 Human Resource Management Case Studies CASE STUDY (20 Marks) University of Haute Picardie, in Southern France initiates the Total Quality Management (TQM) program to obtain – the ISO 9001 certificate for all the schools and departments within the university. The focus of this case study is the school of management studies where a part of this programme is being implemented. The initial stage of the programme encounters both ‘processes and ‘people’ related problems. The case study looks into the initiatives of the new Dean, Professor Jean Deroo, who starts the change process – by motivating people to ‘buyin’ the change, and then bringing in structural changes to the school so that the TQM programme can be implemented successfully. The case study leads to an interesting debate – can change progra...