A SnapComms quiz containing two or more questions was sent out
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
ARAVIND – 09901366442 – 09902787224
Business Communication
Case Studies
CASE STUDY (20 Marks)
A SnapComms quiz containing two or more
questions was sent out as a follow up to IQ Direct to test for understanding of
each bulletin’s content. (The control group was asked the same questions by
email, but there were too few responses from those employees to yield any
significant data). Not only did employees score full marks in 7495% of cases,
but the Internal Communications team was also pleasantly surprised to find that
staff enjoyed taking the quizzes. They had assumed that employees wouldn’t like
completing them as it would remind them of being in school. What actually
transpired was that staff felt better equipped to do their jobs. “SnapComms is
brief, exactly to the point and simple to understand...the quiz is also helpful
as it shows how much we understood after answering the questions.” Pilot group
employee. Throughout the pilot, the Internal Communications team consistently
assessed the extent to which employee behavior
had been influenced by the content of the messages delivered tothem. The pilot
team looked at four different procedures relating to those messages and
conducted pre and post pilot surveys. While there were significant increases in
the level of readership, understanding of messages, satisfaction with amount of
content and ease of use of the knowledge management system, they discovered
that there was a much smaller improvement in how employees rated the messages
in terms of helping them to do their job and that more work needed to be done
to align the content of the message to the nature of customers’ calls.
Answer
the following question.
Q1.
How employee’s behavior was influenced by the contents of messages delivered to
them. Explain.
Q2.
How the staff felt better equipped to do their jobs. Discuss,
CASE STUDY (20 Marks)
Many Google Apps enterprise users out
there are scratching their heads about using Google+. “How can I use this in my
organization?” “Is it securing enough for internal communication?” Or simply,
“What is Google+?” Since this is a hot topic among our clients, it is worth
reviewing Google+ Best Practices as well as Domain Security Considerations to
see if it is a good fit for your organization and culture. Let’s start out with
some of the Google+ basics. We think of Google+, not as another version of
Facebook where people are posting status updates like what they ate for
breakfast, but as a virtual meeting place, where colleagues can share ideas,
info, and collaborate in real time or on their own time, ultimately bringing
people together to share knowledge. And we all know that two (or more) heads
are better than one! On Plus, companies and users can create their profiles to
introduce themselves to colleagues they may not have met yet, follow others who
provide interesting content in their industry or just interesting content in general.
Associates can “hang out” on a video conference, while sharing screens or
Google Docs, and even chat back and forth. The cool thing here is that Plus is
integrated into the Google Apps world that users are already familiar with, and
it continues to become more and more integrated with the GA user experience,
it’s not just another tool. And did I mention it is fun? Now, before we get to the
fun stuff, let’s review a few things from the domain security perspective.
First of all, it is important to note that Google+ is platform with public
facing capabilities. We usually hear from our customers that they have a lot of
concern around the fact that Google+ is not a company only platform. This can
be a showstopper for many organizations. However, it may be helpful to think
about this concern much like those of
any other social media or messaging platform. The same risks for publishing
internal content to the public exist whether the user accidentally sends an
internal email to the wrong person, tweets about something internal, or posts
about it in Facebook, as exist in Google+ today. So using Plus, in fact, is no
different from using the other tools, there are risks, but the company can do
many things to prepare their users and preventing these risks from happening.
Answer
the following question.
Q1.
What is Google+? Discuss its importance in internal communications.
Q2.
Give your comments on “Google+ is not a company only platform”
CASE STUDY (20 Marks)
Sushma works in Infosoft solution pvt
;td. She works there as a project leader. Occasionally her job demands coming
early for her duties or stay late till evening hours. Once she was handling two
projects simultaneously and on one such day she had convened a meeting with her
team members regarding project delivery. She had called her team members at
0800 hours. Sushma is a disciplinarian and generally she follows duty timings
strictly. Discipline starts with me, was her firm principle. She had made a
habit of coming five minutes early at least. However on that day she could not
make at the scheduled meeting time of 0800 hours and she was worried that her
reputation could be at stake. Time was 0805 hours and she reached main gate of
her company. Hurriedly she swiped her card and rushed towards board room. That
time few housemen were doing cleaning. One of the housemen had spread soap
solution on the floor. Unaware of what is on the floor, she continued to rush
to the board room. The floor was made of marbles and soap solution was
sprinkled over it. Sushma could not control her balance on the slippery floor
and fell down. Slippery floor dragged her a couple of feet further. The impact
was so strong that she wailed loudly. Her team members rushed to help her. Somehow
she could get up and she was taken to the hospital. It was discovered that her
hip bone was broken. As a result, she was immobile for about two months because
of the injury. Later in investigation, it was revealed that the housemen who
was cleaning the floor has not put the sign board “CAUTION: FLOOR is WET.
Answer
the following question.
Q1.
What was the major cause of the accident?
Q2.
What would happen to sushma’s reputation after the incident?
CASE STUDY (20 Marks)
CASE STUDY
Answer
the following question.
Q1.
Design a creative letter head for your institute. Create a logo on your own.
Q2.
A college library intends to buy display boards and racks. Draft a letter by
the college principal, asking for quotations form ruby displays ltd.
Q3.
Make a synopsis to be submitted to your college on the topic “perception of
youth towards politics”
Q4.
Prepare a set of arguments on reservation for OBCs: a boon or bane for the
country.
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
ARAVIND – 09901366442 – 09902787224
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